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Phone accessory brand The Kase was fighting to grow outside of France. They struggled to build user-generated content, making it difficult to stand out on social media. Brandbassador provided The Kase with a streamlined way to build an ambassador community and collect UGC. Representation across Europe has grown, along with brand awareness and sales.

  • Location: Levallois-Perret, France
  • Employees: 250 employees
  • Industry: Consumer Goods
Mask Group
Pauletta Tang
Product & Creative Director
No matter how great your products are, you need an affiliate program like Brandbassador to push your brand outward to gain the exposure or reach your brand deserves to have. That's the value of this platform.
  • 38k
    Social Media
    Impressions
  • 24.41m
    Direct Reach
  • $16,848
    In Revenue
    With 418 Sales
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Business Challenge

The Kase did not have any affiliate marketing program in place before signing up with Brandbassador, they only worked with a couple of individual influencers for content creation. They wanted a platform where they would be able to grow the brand and build brand awareness outside of France, and to most of Europe but they lacked the channels to be able to do this in house. 

They also wanted to grow their customer base and drive sales by gathering a pool of ambassadors who could speak for their brand instead of going to expensive agencies. Lastly they wanted to drive user generated content (UGC), but in a systematic way.

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Customer Success

Since starting to use Brandbassador, The Kases’ team speak highly of the platform. They find that it is easy to manage especially, given the massive amount of people that have applied to be their brand ambassadors. Only 4 months after signing up to our ambassador marketing platform, they are already working with around 2000 ambassadors and are experiencing a good reach within Europe which is their main target area.

Pauletta finds that with Brandbassador, it’s very systematic and easy to manage the ambassador application approvals and mission approvals, compared to when they had to do it manually one by one with the previous system. 

The app is also a great way for ambassadors to join their #UNIK_CLUB. The Kase UNIK Club is a community of individuals who embrace their individuality and express it through their fashion, lifestyle and especially their smartphone cases by using hashtags like #IAmUNIK and #UNIK_CLUB on social media.

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COVID-19 Challenges

During the COVID-19 lockdown period, all of The Kase retail outlets had to close and they had to rely solely on their webshop, and sales via ambassadors. They were still able to continue their usual collaborations with partners and content creators but their delivery time to send the freebies to ambassadors was a lot longer than usual. 

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COVID-19 Outcomes

During the stay-home period The Kase planned specific missions and campaigns for their UNIK ambassador community on Brandbassador including: 

  • They created discount new codes
  • Ambassadors could try anything from The Kase at 70% off
  • Ambassadors could earn points for following The Kase on Pinterest
  • They could get a free Kase for featuring it in an Instagram post
  • Ambassadors could earn points for signing up to their newsletter

Not sure how you can switch up your marketing efforts with brand ambassadors while a pandemic rages on? Read our tips on how you can utilise ambassador marketing and make it work.

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Summary

After signing up to Brandbassador, The Kase have found that it’s been dramatically easier to manage their brand ambassadors in batches and be able to track their performance and how well they can drive sales. Their engagement level has increased as a result of being represented across most of Europe, having received applications via the app.

From an operational perspective, Brandbassador has helped to reduce the man-hours the team had to spend on managing and tracking your ambassador program.

The main commercial outcomes that Brandbassador has brought to the business are brand awareness and extra sales have been driven where previously they used to rely solely on their website and offline shops.

Q & A

How do you think brands will navigate in a world in the wake of Covid-19 and how do you think this will impact or benefit collaborations?

I think they will focus a lot more on e-commerce and slowly move away from offline shops as they are heavily impacted by actual foot traffic, the lockdown period is a very good example of how physical outlet stores can drain a business financial resources. We will have to largely rely on ambassadors to speak for our brand in order to increase the brand awareness and to indirectly drive sales.

What are your top Do’s and Don'ts for brands still dealing with Covid-19 related challenges?

DO

  • Continue to engage with ambassadors even though you cannot organise as many freebie missions
  • Create missions which are related to COVID eg.‘’STAY HOME WITH THE KASE’’

DONT

  • Stop asking your ambassadors to create discount codes as that was our second channels to drive sales
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