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Case Studies

Drive Sales to Larger Audiences with a Global Community of Ambassadors

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About Brand

Launched in the spring of 2018, Safira is a Swedish jewellery brand that sells trendy jewellery in pure silver and gold. Their target market are young, fashionable women in the European Union and Norway. 

  • Name
    Safira
  • Location
    Köping, Sweden
  • Employees
    100+
Group 1-2
Lisa Bergqvist
Social Commerce Coordinator
Brandbassador is an exciting platform to work with and creative missions give you the possibility to create a community to reach the right audience for your brand.

Outcomes Achieved with Brandbassador

  • 4730
    New
    Ambassadors
  • $2.99m
    In Revenue
    With 42.15k Sales
  • 58.9m
    Reach
    on Social Media
Safira 1

Business Challenge

Safira’s founding strategy was to create growth primarily through social media and influencer marketing. Before signing up with Brandbassador the Safira team were using trial and error to develop their social media marketing.  

Although the team had a clear goal to increase social reach and build brand awareness through paid collaborations with high volumes of micro-influencers, they were struggling to gain consistent results. Safira started working on their brand social media channels - mainly Instagram - to organically build a large follower base. 

Having received a reference from another brand who had been using the Brandbassador platform, Safira’s team saw an opportunity to effectively reach a high volume of brand ambassadors.

Safira 2

Pain Points

  • An inconsistent trial-and-error approach to their ambassador marketing strategy
  • Scaling outreach marketing and building brand awareness was slow
  • Many man-hours spent on in-house outreach
  • A lack of diversity among influencers & user-generated content
  • Reaching a high volume of influencers was cumbersome
Safira 3

Customer Success

A year after their launch, Safira joined Brandbassador. They’ve found the platform easy to understand and work with, and the Brandbassador support team has been excellent with helping overcome any platform-specific challenges. 

The biggest impact that Safira’s Social Commerce Coordinator, Lisa Bergqvist has personally seen, is that it’s easier to control ambassador content and information. This allows them to curate UGC that achieves their marketing goals and keeps with the brand’s visual aesthetic. The Safira team also appreciate that they are able to reject a submission if it does not follow their instructions.

Safira still keeps in direct contact with larger influencers through their own means, but through Brandbassador they’re able to work with a community of ambassadors from various countries. This provides the brand with a larger, more diverse pool of creators. One of Safira’s biggest growth points with Brandbassador has been it’s international growth. 

Safira 5

Summary

Safira has successfully driven sales and growth with a favourable ROI, even at a time when many businesses suffered as a result of COVID.

When compared to their own in-house outreach, Brandbassador represents a more effective way to reach a large amount of content creators, helping the team reduce the man-hours they spend on tasks while easily tracking results in a straightforward manner. As a result, much less manual work is involved in their ambassador marketing.

For Lisa, the diversity that the platform allows is a massive seller, as people from different countries and culture all interpret their missions differently.

Q & A

Why do you think it's important that other eCommerce brands have an ambassador program and what advice would you give to them if they're just starting out?

It is important because if people don't talk about your brand on social media, you are no one. Find genuine ambassadors that love what you do - that is most important.

What advice would you give to other brands who are trying to grow their community?

Know what you want, but be open. Make sure to follow social media trends when creating missions. The bubble braid was a trend that I just thought would work great in combination with our jewellery.

What's been one of your favourite missions that you've created on BB's platform?

Our Black Friday post-mission is always fun because we get so much engagement and content. In terms of the user-generated content we received, I loved our "💅Nailing it💅" and "Bold jewellery and bubble braids 🔵" missions.

How do you go about selecting and recruiting the right ambassadors to represent your brand and your product?

We look at their profile to see if they post regularly, have enough followers and good content that matches our aesthetic. A big plus is if they have publications that show that they can advertise small products. Then we use an external tool to measure engagement and receive demographics about their followers.

What type of ambassadors does Safira work with?

We work primarily with fashion, beauty or lifestyle ambassadors.

 

How do you use your ambassadors to be your best salespeople and drive revenue for your business?

We work with very open missions but with specific instructions. This way we can control the content and allow our ambassadors to have creative freedom. We believe that when we give them their freedom to create it becomes the best and most genuine advertisement.

 

Do you have any tips for other brands on how to select the perfect ambassador?

Make sure that they create content that matches the brand, that the followers are genuine and that the ambassador genuinely has a passion for your product.

 

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